Quality & Service

Achieving the proper balance between productivity and quality service requires ongoing evaluation, feedback, and adaptation to the specific needs and resources of your hospital. It is crucial to involve all stakeholders, including all staff, administrators, patients, and their families, in the process to ensure that the right priorities are set and maintained.

Have you taken the steps below to find the right balance between Productivity and Quality/Service?

• Ensure appropriate staffing levels are in place

• Ensure the Training & Development of staff is occurring at all levels

• Establish clear communication and collaboration channels

• Instill Accountability – ensure performance monitoring and feedback are in place

• Encourage employee empowerment and autonomy

• Prioritize Patient Centered Care

• Establish a culture of continuous improvement

• Monitor, Measure, Feedback